Celsius allows eligible escrow users to withdraw funds, but an app glitch prevents withdrawals and logins

Some Celsius users have lamented the challenges they face while using the platform.

According to its official statement on the social media platform X (formerly Twitter), bankrupt crypto lender Celsius has opened withdrawals to eligible custodian users on November 29.

According to Nov. 28 court filings, “Qualified Escrow Users” are customers who are “holders of Class 6A general escrow claims or Class 6B revocable escrow claims.” According to the documents, these customers have until February 28 to withdraw 72.5% of their cryptocurrency (net of transaction fees).

Celsius wrote, “Please note that the only assets that can be withdrawn at this time are certain custodial assets, and all other cryptocurrencies remain unavailable for withdrawal at this time.” ”

Customers complain about slow processes.

According to complaints shared on the social media platform X and Reddit, Celsius customers who tried to quit the platform faced different issues, with many complaining about the slow process and not being able to log in to the lender’s app.

A Celsius customer lamented on Reddit:

"I’ve done all the verification and so on but the Send page is blank or won’t load, has anyone else seen this? ”

Some others have pointed out that attempts to log in via Facebook have failed. Celsius’ Newco community stated:

"Custodial creditors who log into Facebook will not be able to withdraw their digital assets today, which is absolutely outrageous because Celsius’s alleged developers have not been able to fix it. ”

In court filings, Celsius had anticipated these issues and stated:

"Celsius anticipates receiving a high volume of withdrawal requests and is committed to ensuring that withdrawals from its platform are accurate and secure, and any such withdrawals may not be processed immediately upon request. ”