Honeywell Introduces AI-Powered Retail Assistant, Transforming In-Store Shopping With Google Cloud Technology

Honeywell has unveiled a groundbreaking retail innovation that merges artificial intelligence with physical store operations. In partnership with Google Cloud and 66degrees, the company developed an AI-enabled Smart Shopping Platform designed to fundamentally reshape how customers navigate and shop in retail environments. Powered by Google’s Gemini and Vertex AI technologies, this solution represents a significant leap in bridging the gap between online convenience and brick-and-mortar retail experiences.

How the Platform Transforms Customer Shopping

The Smart Shopping Platform operates as a cloud-based bridge connecting retailers’ digital ecosystems with their physical storefronts. Built on Honeywell’s Mobility Edge™ platform, it delivers several customer-centric features that streamline the shopping journey. When customers use Honeywell Android devices like the CS32 Personal Shopper, they can link loyalty accounts to unlock personalized recommendations tailored to their purchase history, preferences, and available promotions.

The platform’s navigation capabilities represent a key differentiator. Shoppers receive turn-by-turn guidance through stores, directing them to specific product locations. If desired items are unavailable, the system intelligently suggests suitable alternatives, eliminating frustration and keeping the shopping experience flowing smoothly. Product comparisons and real-time inventory information are also integrated, empowering customers to make informed purchasing decisions on the spot.

Empowering Retail Associates With AI Tools

Beyond customer benefits, the Smart Shopping Platform elevates retail workers to become knowledgeable in-store consultants. Associates equipped with devices such as the Honeywell CT70 gain access to AI-powered tools that enable them to provide expert product guidance, location assistance, and personalized recommendations. This transformation shifts frontline employees from order-takers to strategic customer service experts, enhancing both customer satisfaction and operational efficiency.

Retailers across multiple sectors—including grocery chains, big box stores, specialty shops, and department stores—have already begun deploying these devices, demonstrating the platform’s proven readiness for real-world retail environments.

What’s Next for Retail Innovation

The Smart Shopping Platform will become commercially available beginning in February 2026, marking a significant milestone in AI-driven retail transformation. This launch signals Honeywell’s commitment to creating intelligent solutions that address the evolving demands of modern retail while maintaining the personal touch that distinguishes physical shopping experiences from purely digital alternatives.