How Carvana's Richmond, Virginia Location Is Reshaping the Used Car Buying Experience

Carvana has just opened its 30th automated car vending machine, this time in Richmond’s Historic District—and it’s one of the tallest installations the company has built to date. Standing 12 stories high with capacity for 43 vehicles, the striking red brick and glass structure represents a significant expansion for the leading e-commerce platform in the used car market.

A New Shopping Paradigm for Car Buyers

What sets this Richmond, Virginia location apart is how it transforms the entire car-buying journey. Shoppers can browse Carvana’s national inventory of more than 55,000 used cars, arrange financing through the platform, or use built-in tools to compare loan options—all without stepping foot in a traditional dealership. The entire process, from selection to scheduling delivery, takes just five minutes.

Once a customer arrives at the vending machine, a Customer Advocate greets them with a commemorative oversized coin that activates the automated retrieval system. The real magic happens next: buyers watch their selected vehicle descend through the illuminated glass tower in a mesmerizing display that’s become a hallmark of Carvana’s brand experience.

Redefining Consumer Protection in Used Car Sales

The company backs every purchase with a 7-day return policy, fundamentally changing what a test drive means. Rather than a brief drive around the lot, customers live with their vehicle for an entire week to verify it meets their lifestyle needs—whether navigating Richmond’s tight historic streets or testing cargo capacity on weekend trips.

This confidence is built on Carvana’s rigorous standards: every vehicle undergoes a 150-point inspection, carries no frame damage history, and has never been in a reported accident. Transparency extends to the vehicle description page, where features, imperfections, and safety recalls are all listed upfront.

Speed and Transparency in Every Transaction

Carvana also streamlines the selling process. Customers can receive trade-in offers or sell vehicles outright in minutes, without committing to a purchase. The platform eliminates hidden fees—no surprise “documentation charges” tacked on at closing.

“Richmond is now home to our 30th Car Vending Machine, one of the tallest we’ve ever built,” noted Ernie Garcia, Carvana’s founder and CEO. “This installation honors Richmond’s historic character while showcasing our commitment to delivering a fun, customer-focused car buying experience.”

Expanding Across Key Markets

The Richmond vending machine marks Carvana’s first presence in Virginia and represents the company’s growing footprint. Additional installations already operate in Utah, Nevada, Kentucky, Tennessee, Texas, Florida, Maryland, Arizona, Ohio, Pennsylvania, Indiana, Illinois, Missouri, North Carolina, Oklahoma, California, Michigan, and Georgia.

Located at 2201 Westwood Ave., the Richmond facility operates Monday through Saturday, 9 a.m. to 7 p.m. ET. Pickup at any Carvana vending machine is free for all customers. The company now serves over 300 U.S. markets with as-soon-as-next-day delivery options.

As a Fortune 500 company, Carvana continues redefining automotive retail by removing dealership infrastructure and replacing it with technology-enabled convenience. Through its platform at Carvana.com, customers manage every aspect of vehicle transactions online—shopping, financing, trading in, and contracting—before picking up at an automated vending machine.