Entergy Services LLC Adopts ACI Speedpay Mobile Payment Solution to Enhance Customer Digital Experience

2025-12-31 09:17:13

Abstract generation in progress

A major U.S. electricity provider has moved to expand its digital payment capabilities by implementing a comprehensive mobile wallet solution. Entergy Services LLC, which serves 2.9 million customers across Arkansas, Louisiana, Mississippi and Texas, has partnered with ACI Worldwide to deploy mobile bill payment functionality through the ACI Speedpay platform.

Expanding Digital Payment Channels for Utility Customers

The deployment integrates ACI Speedpay’s moBills technology and Pay By Text features, allowing Entergy to offer customers enhanced digital notification and mobile payment capabilities. This addition reflects the broader industry shift toward omni-channel payment experiences, where consumers increasingly expect convenient bill management options across multiple devices and platforms.

“Organizations operating in utilities, financial services, insurance, education and consumer lending are recognizing that seamless digital interactions are no longer optional—they’re essential for customer retention,” noted an ACI Worldwide executive. “By implementing PCI-compliant bill presentment and payment infrastructure, energy companies can simplify the customer billing experience while maintaining security standards.”

Performance and Market Impact

The ACI Speedpay solution has demonstrated measurable results across client deployments. Implementation data shows that consumer satisfaction increases by approximately 25 percent when organizations utilize the integrated bill presentment and payment services, primarily due to streamlined bill viewing and payment processing.

ACI Worldwide’s Global Payment Infrastructure

ACI Worldwide operates as a foundational provider of real-time digital payment software serving over 6,000 organizations globally. The company processes approximately $14 trillion in daily payment and securities transactions through its clients, which include more than 1,000 major financial institutions and intermediaries alongside thousands of international merchants. The company’s infrastructure supports multiple deployment models—on-premises, public cloud, and private cloud environments—enabling businesses to deliver comprehensive omni-channel payment experiences powered by real-time transaction processing capabilities.

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