Udemy Names Neeracha Taychakhoonavudh as Chief Customer Experience Officer to Drive Enterprise Growth

Udemy (Nasdaq: UDMY) has unveiled a strategic move to strengthen its enterprise market position by appointing Neeracha Taychakhoonavudh as the company’s inaugural Chief Customer Experience Officer. This newly established executive role signals the online learning platform’s commitment to scaling its customer-centric operations and deepening engagement with global enterprises.

Building Enterprise Momentum Through Customer Excellence

In her position reporting directly to President & CEO Hugo Sarrazin, Taychakhoonavudh will assume leadership of Udemy’s Global Customer Success and Customer Operations divisions. Her mandate encompasses orchestrating enterprise adoption strategies, driving expansion within existing accounts, and fortifying customer retention across Udemy’s worldwide portfolio. This structural enhancement reflects the platform’s recognition that sustainable competitive advantage in the skills marketplace demands unwavering focus on customer outcomes.

A Track Record of SaaS Excellence

Taychakhoonavudh brings formidable credentials from the enterprise software sector. Most recently, she served as Chief Customer Officer at Asana, where she honed her expertise in scaling customer success initiatives. Her career trajectory includes 14 years at Salesforce, where she progressed through multiple leadership positions—spanning customer success operations, renewal management, partnership ecosystems, vertical market solutions, and sales execution. At Salesforce, she ultimately reached the rank of Executive Vice President overseeing Global Customer Success, managing complex enterprise relationships and driving organizational loyalty at scale.

Strategic Vision: AI-Powered Learning at Scale

Taychakhoonavudh has emerged as an advocate for leveraging artificial intelligence to reimagine customer engagement. She has successfully deployed AI-driven tools that personalize user journeys and deliver measurable business impact. Looking ahead to her role at Udemy, she sees a compelling intersection between AI innovation and workforce transformation. Her vision emphasizes how Udemy’s intelligence-powered learning platform can redefine how multinational organizations approach talent planning and skills development in an evolving work landscape.

“The convergence of AI and skills development creates unprecedented opportunity,” Taychakhoonavudh emphasized. “By delivering personalized learning experiences at both individual and organizational levels, we can help enterprises navigate workforce transformation with strategic clarity and measurable outcomes.”

Sarrazin echoed this strategic alignment: “Neeracha’s deep mastery of customer experience, combined with her global perspective and proven ability to scale transformative programs, will be instrumental in elevating our enterprise customer engagement model and unlocking durable growth across Udemy Business.”

About Udemy’s Market Position

Udemy operates as a transformative skills marketplace, democratizing access to contemporary expertise across technical and professional domains. The platform’s Intelligent Skills Platform connects millions of learners with a diverse instructor community, offering thousands of courses spanning domains from generative AI to executive leadership across multiple languages.

Udemy Business extends this reach into the enterprise segment, providing organizations with on-demand learning infrastructure, specialized technical training through Udemy Business Pro, and cohort-based leadership development via the Udemy Business Leadership Academy. Notable customers leveraging Udemy Business include Fender, Glassdoor, On24, The World Bank, and Volkswagen.

The company maintains headquarters in San Francisco with distributed operations across Austin and Denver; Ankara and Istanbul; Dublin; Melbourne; Mexico City; and multiple Indian technology hubs in Chennai, Gurugram, and Mumbai.