## Dayforce Transforms Costa Coffee's HR Operations Across 18,000-Strong Workforce

Costa Coffee, the UK's dominant coffee chain operating over 2,600 stores, has completed a rapid nine-month deployment of Ceridian's Dayforce platform, consolidating human resources, payroll, and talent recruitment into a unified system. This expansion of the platform represents a strategic shift for the coffee retailer, which previously leveraged Dayforce for workforce scheduling and management.

**Scale and Speed: Why Nine Months Mattered**

For a coffee operation managing 18,000 employees across thousands of locations, coordinating payroll and HR processes traditionally required fragmented systems and manual workflows. Costa Coffee identified this operational bottleneck and sought a solution that could handle the complexity of a distributed workforce while maintaining accuracy and speed. The nine-month implementation timeline reflects both the sophistication of Dayforce and Costa Coffee's commitment to modernizing its people management infrastructure.

**Consolidating People Operations**

The deployment brings HR functions, payroll processing, and recruiting workflows into Dayforce's single cloud-based environment. By moving away from disconnected tools, Costa Coffee now operates a streamlined system where employee data flows seamlessly across hiring, onboarding, compensation, and scheduling processes. This consolidation reduces manual intervention, minimizes data silos, and enables managers to access consistent employee information in real time.

**Operational Efficiency as Competitive Advantage**

Costa Coffee's leadership recognized that managing 18,000 people with outdated systems creates friction at every stage—from attracting talent to processing payroll. Dayforce's unified platform eliminates these pain points by automating routine processes and freeing HR teams to focus on strategic initiatives. For a rapidly growing coffee chain, this efficiency gain translates directly into improved cash flow, faster hiring cycles, and better employee experience.

**What This Means for the Sector**

The Costa Coffee implementation signals how modern HCM platforms can scale to support enterprise-level restaurant and hospitality operations. With integrated workforce management, payroll, and recruiting capabilities, Dayforce enables large retail and food service chains to operate with corporate-level HR sophistication while maintaining the agility required in fast-moving consumer markets.