He Yi responded to the CEX customer service's viewpoint that "the value of altcoins is 0": it is the customer service during training.

On October 12, He Yi, co-founder of CEX, responded on social media to the widely circulated remark from CEX customer service to encrypted users that "the value of altcoins is originally 0". He stated, "Customer service representatives in training have also started taking calls, and there are customer service representatives from other countries using translation to assist. We sincerely apologize for the confusion caused by our customer service."

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